Refund policy
We want you to feel confident ordering from Stride Society.
We currently offer exchanges only. We do not provide cash refunds or refunds to the original payment method.
You may request an exchange within 5 days of receiving your order.
To be eligible for an exchange, the item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Free from stains, odors, makeup, deodorant marks, or other signs of wear
Items that do not meet these conditions may not be accepted for exchange.
Exchanges are subject to size, color, and product availability. If the requested item is unavailable, our team will contact you to discuss the available alternatives.
The customer is responsible for the delivery costs associated with the exchange, unless the item received was incorrect or defective.
For hygiene reasons, certain items may not be eligible for exchange once worn or where hygiene protection has been removed.
If you receive an incorrect or defective item, please contact us as soon as possible after delivery and provide photos so our team can assist you.
To request an exchange, contact us through our official customer support channels and include your order number, item you would like to exchange, and the requested replacement size or color.
Items sent back without first contacting us may not be accepted.